AI and curiosities · 2026-10-22

Man ordered a vanity from Home Depot and complained about delays. He says the managers were AI

An American claims that he was talking to artificial intelligence, not living people, with the store managers who were supposed to solve his order problem.

✨ What happened

An American ordered a bathroom vanity from Home Depot. A vanity is a cabinet with a sink that is placed under a mirror. Delivery was postponed several times, and the man decided to contact management.

According to him, when he asked for managers to be brought in, they turned out to be AI as well. He described it as “a whole new level of simulation.” BroBible, the outlet that published the story, relays his words, but there is no independent confirmation of these details.

📌 Why it matters

Companies are increasingly using AI chatbots and voice assistants to respond to customers. Sometimes it is hard to tell whether you are talking to a person or a program. That is why this story drew attention: it shows how hard the difference can be to notice.

If you deal with customer service, remember that you can ask direct questions, such as “Are you a human or a program?”, in any conversation. Some companies are required to disclose their use of AI, but the rules vary by country.

Sources: 🔗 Google News